Five tools, one account

Casilando Casino responsible gambling: questions before you play?

Play only from 18+, and the deposit limits, loss limits, session time reminders, cooling-off period and self-exclusion sit in every account.

Set a deposit limit

Casilando Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/789/2007 and has operated under that authority for 19 consecutive years.

Quick facts

What your account already gives you

The handful of facts that answer most worries about age, licensing and where to get help.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/789/2007

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Support built in

Control that stays with you

Which tool does what, and the moment in your play when each one earns its place.

What is my deposit cap?

A cap on what you pay in keeps your spend inside a figure you picked while calm. Switch it on before your first deposit, not after a costly night.

From losses you watch to loss limits

This one tracks what goes out, not what goes in, so a losing run cannot quietly grow. Set it if you want a stopping point that ignores any wins.

Switch on session reminders

Reminders appear while you play and tell you how long you have been signed in. Turn them on if a session has ever run longer than you planned.

How does a pause work?

A cooling-off period pauses your play without closing anything behind you. Choose one when you want distance from the tables for a while.

Self-exclusion

Self-exclusion shuts the account to play, and in this market it is set inside your casino account. Reach for it when a break longer than a pause feels right.

Setting up

From guesswork to a figure you chose

You will have one limit confirmed in your profile and know where the other tools sit.

Where your settings live

Sign in and open the profile menu beside your balance. Check that your name and email are current before you change anything.

Past the general settings

Inside the profile, look for the responsible gambling area. That is where the limit and exclusion tools are grouped together.

Which limit fits?

Pick deposit limits, loss limits or session time reminders, depending on what you want to hold steady. Decide the figure before you start playing.

Did my limit save?

Save the change, then reopen the profile and confirm the limit is shown. If it is missing, the support team can check it for you.

An 18+ gate, then a family talk

Age and identity checks. The date of birth you enter at sign-up must show 18 or over, and a photo ID is checked before any withdrawal leaves the account. Nobody younger can hold a login here.

Blocked device, calmer home. A filter on the family tablet or phone keeps gambling sites out of reach, and the setting lives on the device not in the account. Set it once, then recheck after updates.

Worried about someone close. Choose a quiet moment and describe what you see, not what you suspect, because blame closes the conversation. Relatives can ring the Gambling Helpline Aotearoa on 0800 654 655 too.

Can I come back tomorrow, or am I stepping away?

A cooling-off period, hour by hour. Your account holds a cooling-off period for a break of hours or days. Open the safer gambling section of your profile and choose it; play is blocked while it runs. Nothing is closed for good, and spending stops for that stretch.

Full closure of your access. Self-exclusion in the casino account closes access for a long period, and it cannot be undone early. Start it from the same area of your profile. While it stands, the account stays shut and no gameplay or deposits are possible until it ends.

No register: the account does the work. New Zealand keeps no national self-exclusion register, so the casino account is where this is set. Choose self-exclusion there and the block covers your access to Casilando Casino; for wider help, the Gambling Helpline Aotearoa answers any time, free and confidentially, on 0800 654 655.

Three places to turn

Free and confidential help across New Zealand

You will finish this section knowing exactly who to contact, free of charge.

Gambling Helpline Aotearoa

A national helpline for anyone worried about their own play or someone else's answers around the clock, free of charge and in confidence. Call it or send a free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling with peer and cultural support, spread over 18 clinics nationwide, for people who gamble and for their whānau. Reach the team by freephone or text on weekday hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site covering the signs of harm, practical tips and a finder for local support, written for players and for families wanting to understand what is happening. safergambling.org.nz

Read the list honestly, then set a limit

Noticing these early is what keeps a decision cheap. Play that has stopped being fun usually shows it in small habits first, so treat a limit or a pause as the first move rather than a last one, set before you next play.

Read through and see which of these sound like your last few sessions.

Spending more than you planned, again
Chasing a loss with a bigger deposit
Hiding your play from people close to you
Playing longer than you meant to
Thinking about the next session all day
Borrowing money to keep playing
Feeling flat or short-tempered away from it

Short answers

You want out, or someone else does

After six answers you will know which step fits and who picks up the phone.

How do I close my account for good?+

Ask the support team by email at [email protected] and state that you want the account closed permanently. Support replies around the clock, so a request sent late at night is still read. Closure differs from a break: the account does not reopen when the period ends.

Does excluding myself here block other casinos too?+

No. Self-exclusion is set in your Casilando Casino account and covers this operator only, because New Zealand has no national self-exclusion register to share it with. If you want other sites blocked as well, you need to arrange that with each of them separately.

Can I end my self-exclusion before it finishes?+

No. The exclusion runs for the whole period you chose and is not lifted early, so pick a length you can live with rather than the longest option. Treat it as a decision made once, in calm, before the urge arrives.

My brother plays too much. Who can I ring?+

Ring the Gambling Helpline Aotearoa on 0800 654 655 at any hour, free, and the advisers there talk to relatives as well as players; you can also free text 8006. Problem Gambling Foundation counselling is open to family members too.

Can I set a deposit limit from my phone?+

Yes. The mobile version carries the same account section as the desktop site, with the same limit options and the same confirmation. Nothing about a limit set on a phone is weaker or shorter-lived than one set on a laptop.

Why does the casino check my age before I play?+

Only players aged 18 or over may hold an account, so age and identity are checked before the account is activated. The check protects younger people in the household from reaching the tables at all, and it is the same for every customer.