Support, settled

Who do you contact at Casilando Casino?

Reach support on chat, e-mail or phone, available around the clock.

Contact support 18+ only. Licensed by the Malta Gaming Authority. Withdrawal limit NZ$25,000. Terms apply.

Paid out this week

816,334 NZ$

2,573 Players at the tables right now

Casilando Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/789/2007 and has operated under that authority for 19 consecutive years.

Our NZ$32M weekly payout volume and NZ$189M monthly figure reflect a withdrawal infrastructure built for speed, with a ceiling of NZ$25,000 per transaction.

Every session, every deposit, every withdrawal is protected by 256-bit AES encryption, independently audited by eCOGRA, GLI, and SIQ.

Need help right now

Casilando Casino answers three ways

Three routes, each timed, so you pick the one that fits your question.

Talk to a person now

Question about a bonus, a game or your balance gets sorted in live chat in about two minutes, day or night.

Open chat

Slow lane, complete answer

Send the details to [email protected] and a reply lands in about four hours, ideal for screenshots and longer explanations.

Write to us

Urgent problems by phone

Call +64 9 927 6462 in NZST and a person picks up in about five minutes when a card payment or a locked account needs a voice.

Call support

Built for New Zealand

Support that knows your clock

You will know which local line, hours and languages to use before you reach out.

Reach us

New Zealand phone+64 9 927 6462

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

SupervisorMalta Gaming Authority, MGA/B2C/789/2007

Help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation, Multi-Venue Exclusion Programme

Where do you get help if play stops being fun?

Free, confidential help exists beyond Casilando Casino. Gambling Helpline New Zealand, The Problem Gambling Foundation and the Multi-Venue Exclusion Programme all work independently of us, and none of them asks for a cent or a login.

Gambling Helpline New Zealand. A confidential phone line for anyone worried about their own gambling or someone else's, staffed by trained counsellors.

The Problem Gambling Foundation. Counselling and community education across the country, built for players and families who want to change the pattern.

Multi-Venue Exclusion Programme. Lets a player block themselves from every participating venue in a region, so the walk-in option disappears too.

Casilando Casino departments

Skip the forwarding chain

The worry that a message sits unread because it landed in the wrong inbox.

Account

General support[email protected]

Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

When You Feel Unheard

From Frustrated To Sorted

A clear route from a stuck query to an independent review, so nothing ends in silence.

What Do I Send First?

Write to the complaints address with the date, the issue and any chat reference. You get an automated acknowledgement at once and a written answer within four hours.

Hold Your Reference

By the next working day a reference number lands in your inbox. Quote it in any reply and the same handler stays on your case until it closes.

Ask For The Manager

Still unhappy with the answer, reply to the same thread and ask for a manager. A senior reviewer re-reads the case and responds with a final written position.

Casilando Casino Answer Final?

Casilando Casino sits under the Malta Gaming Authority, so an unresolved dispute can be passed to that regulator once our internal steps are exhausted. Keep every reply.

Fewer Replies, Faster Fixes

Every quick answer starts with the same handful of details in front of you.

Your registered email address
Your account username or ID
A recent transaction receipt
Screenshots of the issue
The time it happened, NZST

Answers to hand

Casilando Casino answers the questions players ask first

Clears the usual worry about how long a wait might run.

trustHow long does verification take?+

Most checks are done inside twenty-three hours. Photo identification, proof of address and a payment card image are usually enough, and you get word by email at [email protected] once the file is closed. Anything unclear is sent to [email protected].

trustDo I need a special reason to close my account?+

No reason is required. Write from your registered email address when the mood takes you, and the account is shut. One account per player is the rule, and any duplicates are closed on sight.

trustWhat happens when a casino runs on a Malta licence?+

Play sits under the Malta Gaming Authority, licence MGA/B2C/789/2007, held by Casilando Casino Ltd. Every dispute you escalate lands with that regulator. Casilando Casino has traded since 2007 and keeps player funds under its scrutiny.

trustWhat if the reply I get leaves me unhappy?+

Ask for the case to be reviewed and put it in writing to [email protected]. Once our side is done, the Malta Gaming Authority takes the file. Nothing moves to the regulator until support has had its turn.

trustWhere can I get help in my own language?+

Four languages are covered at the desk: English, German, Finnish and Norwegian. Say which one you want when a chat opens, and the shift finds the right voice. English runs at every hour, day and night.

Casilando Casino Operator

Checking Who Holds Your Money

Useful the moment you want proof of who runs the site and who licenses it.

The Company

Legal NameCasilando Casino Ltd.

Company NumberC-36262 (Malta)

AddressSpinola Road, Birkirkara

The License

RegulatorMalta Gaming Authority

License NumberMGA/B2C/789/2007

Written Contact

Support Email[email protected]

No More Waiting Blind

Casilando Casino Answers Round The Clock

Leaves you knowing exactly how long a reply should take before you reach out.

Live Chat

Chat HoursAround the clock

Chat First ReplyTwo minutes

Time ZoneNZST

E-mail

E-mail Address[email protected]

E-mail ReplyFour hours

Phone

Phone Number+64 9 927 6462

Phone WaitingFive minutes