The Day Your First Payout Waits

Before The Check And After It: Casilando Casino Verification

Licensed casinos must confirm who plays and who is paid, so your identity check is done within 23 hours once your documents land.

Start Your Check

Casilando Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/789/2007 and has operated under that authority for 19 consecutive years.

While The Check Is Open

What Does This Check Actually Involve?

Keep this beside you the moment the verification request arrives in your inbox.

Who checks

Casilando Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/789/2007

How long

23 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Four Moves

From Half-Finished To Cleared

Sharp copies in the right order are how our team clears players on the first pass, as we have since 2007.

Before The Camera, The List

Inside your signed-in account, the verification area lists exactly what is still missing for you. Check that list before you reach for your phone, so nothing is sent twice.

A Copy That Passes First Time

By the time the camera comes out, lay the ID flat, avoid glare and keep all four corners in the frame. Blurred edges are the usual reason a good document gets sent back.

Hide The Middle Digits

When a card is asked for, cover the middle digits and leave the first six and last four visible. Your name must match the account exactly, including middle names.

A Clean Answer Within 23 Hours

Once everything is with us, the desk works through it and answers within 23 hours. Nothing further is needed from you unless a copy is unclear, and then we say which one.

The Document List

The Copies We Need From You

Read this once and you know which copy settles which question, before anything is uploaded.

Photo identification

ConfirmsYour name, face and date of birth

Must showFull page, in colour, all edges visible

Proof of address

ConfirmsWhere you actually live now

Must showYour name, full address, date within three months

Payment card image

ConfirmsThe card used for your deposits

Must showFirst six and last four digits, name visible

When Your Copy Comes Back

Why Does My Name Not Match? Anything spelled differently from your Casilando Casino profile gets flagged, and the reviewer cannot approve a name that does not line up exactly. Match the spelling on your profile to the document Ask support to correct a misspelled profile

How Old Is Too Old? Your address paper must show your current home and carry a date from the last three months, or the reviewer has to set it aside. Order a fresh statement from your bank Download a dated utility bill today

A Photo Taken On Your Table. A picture saved from a screen loses the fine print and the security marks, so the reviewer cannot confirm the card or page is genuine. Lay the paper flat and photograph it Use your phone camera in daylight

Where The Money Comes From

Because Casilando Casino Ltd. holds licence MGA/B2C/789/2007 from the Malta Gaming Authority, the rules behind that licence ask us to understand where a player's money comes from. It is a routine step, never a suspicion of you.

Depending on your situation, the reviewer may ask for one or two of these.

Recent bank statements
Payslips from your employer
A tax return summary
Proof of a property sale
An inheritance or gift letter

When It Starts

The Moments That Set The Check Off

Casilando Casino builds each trigger into the account itself, so nothing arrives out of nowhere.

A Higher Limit, A Quicker Look

A request to raise your own deposit limit sends a signal that play may be growing, so we confirm who you are and what you earn.

When Details Drift Apart

A different spelling of your name, an old address or another date of birth will pause payouts until the profile and the papers agree again.

Out Of The Ordinary, Then Checked

A payment far above your usual pattern prompts a look at the account, and we may ask for the papers listed above before it clears.

Your First Payout Clears

Your very first payout is the latest point at which the licence lets us pay you, so the check is completed before the money moves.

Answers That Unlock

Your Withdrawal Is Waiting On A Check

Seven common questions from New Zealand players, answered plainly so nothing stalls your payout.

How long does the Casilando verification take once I send everything?+

Most checks are finished inside 23 hours from the moment your last file lands with us. Times stretch slightly when a document looks unclear, because a second look is needed. Keep the reply brief and tidy and the wait stays short.

Am I able to send my ID from my mobile rather than a scanner?+

Yes, a phone camera is completely fine, and most of the files we receive come that way. Lay your ID on a plain surface in daylight and shoot from directly above. Screen glare and long shadows are the two things that send a picture back.

When will you ask me for this, and could it be earlier than a payout?+

Our licence obliges us to know who is playing, so the check happens at the latest before your first withdrawal. We may also ask at sign-up or after your first deposit. Sending early means your first cash-out is not held up.

Who licenses Casilando Casino and what is the number?+

The Malta Gaming Authority supervises us under licence number MGA/B2C/789/2007. That regulator requires identity and anti-money-laundering checks of every player. Our company, Casilando Casino Ltd., is registered in Malta under C-36262.

Is it safe to send my passport or licence to you?+

Everything travels over 256-bit AES encryption, the same protection banks use for payments. Only the team handling checks can open your files. We never pass them to advertisers or games providers.

Will I have to send the same papers again in a year or two?+

Usually not, since a completed check stays on file and later withdrawals clear without repeats. Fresh copies are requested when a document has expired or an address has changed. A new card also needs a new picture of it.

What happens if one of my documents gets rejected?+

You will get an email naming the exact problem, such as a corner cut off or a date hidden by glare. Reply to [email protected] with a fresh photo and the review restarts. There is no penalty and no limit on tries.